Returns

If the customer is not satisfied with the purchase he made from sisbags.gr, he has the right to return or change the products.

 

Returns are accepted within 14 working days from the day your order was dispatched and only if the product is unused and in its original condition. In case of use of the product or damage to its original packaging, returns are not accepted. If the return is not made within a period of 14 working days from the day they were sent or some of the return conditions are not met, the SISBAGS store has the right not to accept the product back.

 

Before returning your order, contact us either by phone or email (sales@sisbags.gr - Tel.: 693 7230110, 2431034777) in order to receive the approval of your return request from the SISBAGS Returns Department.

 

Then you can:

     Change the product through the online store. After contacting us, place your new order by placing "Bank Deposit" as the payment method and adding the word "Change" in the comments. Then you send us the package with the product, enclosing the purchase receipt.

 

We recommend that you keep all the documents with which your order was sent in the first place (payment receipt, transport slip, warranty and authenticity card, etc.), while the product packaging should be preserved. We also ask you to take care of the package you are returning so that there is no damage when it is returned to us.

 

After contacting us, look for the nearest ELTA Courier or General Post office and call them to pick up the product to be returned from your location.

Fill in the recipient's details: Koutroumbi Argyroula, Kolokotroni 13, 42132 Trikala, Tel.: 693 7230110, 2431034777.

 

In all the above cases the payment costs (cash on delivery, courier and bank transfer costs) are charged to the customer.

The cost of returning products is charged to the customer with the amount of €2 for returns within Greece and €18 for returns from Cyprus, using exclusively ELTA Courier or General Post. The amount is not paid to the courier but is deducted from the amount to be refunded.

 

Allow us 10 (ten) working days for the refund, from the day of receipt of the returned product.

We recommend that you keep a copy of the courier receipt and proof of purchase of the returned products until we process your refund.